Archives

Volume 13 Issue 2 - 2007

Global Service Sector Management

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82 Editorial: Towards Knowledge-Customer Centered Services?
Nils Timo

88 Importance of Industrial Services and Service Innovations
Marion Weissenberger-Eibl, Daniel Jeffrey Koch

102 Gender and the Underexpression of Friendliness in the Service Context
Alexandra Luong

114 Organisational Relationship Quality and Service Employee Acceptance of Change in SMEs: A social exchange perspective
Rod Farr-Wharton, Yvonne Brunetto

126 Factors Influencing Governance Choice and Human Resource Management within Services Franchising Networks
Scott Weaven, Carmel Herington

145 How do Large Australian and Swiss Banks Implement Downsizing?
Franco Gandolfi

160 Working Within the Front-of-House/Back-of-House Boundary: Room attendants in the hotel guest room space
Bronwyn Boon

175 Unmasking Re-regulation in the Luxury Hotel Sector
Angela Knox

Book Reviews

Three Dimensional Ethics: Implementing Workplace Values
Attracta Lagan & Brian Moran
Reviewed by Peter McGhee

The Future of Relationship Marketing
David Bejou and Adrian Palmer (eds)
Reviewed by Peter Vitartas

Marketing Issues in Western Europe: Changes and Developments
Kaynak E and Jallat F
Reviewed by Mark Farrell

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Call for Papers

Sports Management: Social Responsibility, Philanthropy and Entrepreneurship in the Sports Industry
Volume 16/2
Deadline: 30th Mar 2009

Stability and Change: Managing the Tensions
Volume 16/4
Deadline: 30th Aug 2009

Special Issues

Sports Management: Social Responsibility, Philanthropy and Entrepreneurship in the Sports Industry
Summary

Profitable Margins: Gender and Diversity Informing Management and Organizational Studies
Summary

Corporate Governance: Practice and Process
Summary

Family Business: Theory & Practice
Summary

Re-conceiving the Artful in Management Development and Education
Summary | Contents

Achieving Work-Life Balance
Summary | Contents

Services Marketing: Linking the Employee-Customer Interface
Summary | Contents

Australasian Entrepreneurship
Summary | Contents

Global Service Sector Management
Summary | Contents

Managing Emotions & Conflict in the Workplace
Contents

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Selected Articles

Case Study - Arteconomy - Building a bridge between art and enterprise: Belgian businesses stimulate creativity and innovation through art

Management Characteristics, Attitudes and the Decision to Export

Marketing Decision Support Systems and Australian Businesses: A Queensland Case Study and Implications Towards 2000

Working and Caring for a Child with Chronic Illness

Contracting out Information Technology in Public Sector Contexts: Research and Critique

Take-Home Tests: Educational Fast Food for the New Millennium?

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