Volume 13 Issue 2 - 2007

Global Service Sector Management

Purchase a copy of this issue:

82-87 Editorial: Towards Knowledge-Customer Centered Services?
Nils Timo
88-101 Importance of Industrial Services and Service Innovations
Marion Weissenberger-Eibl, Daniel Jeffrey Koch
102-113 Gender and the Underexpression of Friendliness in the Service Context
Alexandra Luong
114-125 Organisational Relationship Quality and Service Employee Acceptance of Change in SMEs: A social exchange perspective
Rod Farr-Wharton, Yvonne Brunetto
126-144 Factors Influencing Governance Choice and Human Resource Management within Services Franchising Networks
Scott Weaven, Carmel Herington
145-159 How do Large Australian and Swiss Banks Implement Downsizing?
Franco Gandolfi
160-174 Working Within the Front-of-House/Back-of-House Boundary: Room attendants in the hotel guest room space
Bronwyn Boon
175-190 Unmasking Re-regulation in the Luxury Hotel Sector
Angela Knox

Book Reviews

 Three Dimensional Ethics: Implementing Workplace Values
Attracta Lagan & Brian Moran
Reviewed by Peter McGhee
 The Future of Relationship Marketing
David Bejou and Adrian Palmer (eds)
Reviewed by Peter Vitartas
 Marketing Issues in Western Europe: Changes and Developments
Kaynak E and Jallat F
Reviewed by Mark Farrell

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Call for Papers

Educating for Sustainability and CSR: What is the role of business schools?
Volume 17/3
Deadline: 30th Apr 2010

Special Issues

Stability and Change: Managing the Tensions
Volume 17/1
Summary

Sports Management: Corporate Social Responsibility and the Role of Sports
Volume 16/4
Summary

Corporate Governance: Practice and Process
Volume 16/2
Summary | Contents

Profitable Margins: Gender and Diversity Informing Management and Organizational Studies
Volume 15/5
Summary | Contents

Family Business: Theory and Practice
Volume 15/3
Summary | Contents

Re-conceiving the Artful in Management Development and Education
Volume 14/5
Summary | Contents

Achieving Work-Life Balance
Volume 14/3
Summary | Contents

Services Marketing: Linking the Employee-Customer Interface
Volume 14/2
Summary | Contents

Australasian Entrepreneurship
Volume 13/4
Summary | Contents

Global Service Sector Management
Volume 13/2
Summary | Contents

Managing Emotions and Conflict in the Workplace
Volume 12/2
Summary | Contents



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