Archives
Volume 13 Issue 2 - 2007
Global Service Sector Management
82 Editorial: Towards Knowledge-Customer Centered Services?
Nils Timo
88 Importance of Industrial Services and Service Innovations
Marion Weissenberger-Eibl, Daniel Jeffrey Koch
102 Gender and the Underexpression of Friendliness in the Service Context
Alexandra Luong
114 Organisational Relationship Quality and Service Employee Acceptance of Change in SMEs: A social exchange perspective
Rod Farr-Wharton, Yvonne Brunetto
126 Factors Influencing Governance Choice and Human Resource Management within Services Franchising Networks
Scott Weaven, Carmel Herington
145 How do Large Australian and Swiss Banks Implement Downsizing?
Franco Gandolfi
160 Working Within the Front-of-House/Back-of-House Boundary: Room attendants in the hotel guest room space
Bronwyn Boon
175 Unmasking Re-regulation in the Luxury Hotel Sector
Angela Knox
Book Reviews
Three Dimensional Ethics: Implementing Workplace Values
Attracta Lagan & Brian Moran
Reviewed by Peter McGhee
The Future of Relationship Marketing
David Bejou and Adrian Palmer (eds)
Reviewed by Peter Vitartas
Marketing Issues in Western Europe: Changes and Developments
Kaynak E and Jallat F
Reviewed by Mark Farrell
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