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Global Service Sector Management
A Special Issue of the
Journal of Management & Organization Vol 13 (2)
Edited by
Nils Timo, School of Management, Griffith University, Brisbane, Australia
Peter Haynes, UABS Tamaki Division, University of Auckland New Zealand
ISBN: 978-0-9757710-8-2 Length: iv + 92 pages Format: s/c Available: June 2007
INDEXED IN: Thomson ISI Science Citation Index/Social Sciences
This special edition of Journal of Management & Organization on work and services is timely given that the Australian Parliament House Standing Committee on Economics, Finance and Public Administration is currently conducting an inquiry into the current and future directions of Australia's growth in services. Global Service Sector Management yields new insights and highlights the rich tapestry that is the modern service workplace. The diversity and complexity of services is illustrated in the choice of papers in this special edition and provides insight into such issues as:
- Theoretical dimensions that provide a useful focus for understanding and describing service organizations
- The importance of gender and emotional labour in the service production-consumption process-highlighting the importance of emotion in the service encounter mediated by gender and culture
- A social exchange perspective to organisational relationships and employee acceptance of change in service SME's, highlighting the importance of communication, feedback and employee consultation mechanism to delivering effective workplace change
- The growth in and structure of franchising and implications for service HR practices
- The service workplace and space
- Managerial strategy and workplace bargaining choices
- This special issue will also be available as a course reader. Course coordinators are invited to contact the publisher for an evaluation copy.
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