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Management competencies: An Australian assessment of tourism and hospitality students
Kay Dimmock
School of Tourism and Hospitality Management, Southern Cross University, Lismore, New South Wales, Australia
Helen Breen
School of Tourism and Hospitality Management, Southern Cross University, Lismore, New South Wales, Australia
Maree Walo
School of Tourism and Hospitality Management, Southern Cross University, Lismore, New South Wales, Australia
Abstract
Management education has the responsibility to provide industry with graduates equipped with relevant management competencies (Christon 2002). This paper agrees with this view and reports on the first and second stages of a longitudinal study that explores tourism and hospitality students' perceptions of their competency development in the first and final year of the Bachelor of Business in Tourism program. A self-assessment instrument that measures perceived competence in management competencies and roles within the Competing Values Framework (CVF) (Quinnn, Thompson, Faerman & McGrath 1996) was used. Results from this investigation indicate that since the outset of their tertiary studies, students perceive they have begun to develop a majority of the competencies and roles tested. Students' perception of improving skills and competencies in these roles indicates they are taking steps towards mastery of management (Quinn et al 1996), and thereby acquiring competencies in areas important to their careers in industry. The outcomes of this research contribute to development of appropriate educational experiences, which in turn assist competency development that enhances student career opportunities and development.
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